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PCO Private Hire Driver Safety During the Coronavirus

Feb 19, 2023 | PCO Cars, Coronavirus, Private hire taxi

London is facing lockdown measures, but that does not mean there is not the potential to increase your earnings as a new or existing PCO private hire driver. If you don’t currently own your own vehicle, your vehicle is off the road, or running costs are becoming an issue you may want to consider looking at PCO private hire packages as a potential solution.

As PCO private hire specialists, we have put together this useful guide to help keep you on the move in these challenging times whilst staying safe during the Coronavirus.

New opportunities for PCO private hire drivers

Lockdown could mean a change in customers habits with regards to private hire services. With government restrictions and GOV.UK website advice, private hire drivers could see a loss in certain areas (airport runs, restaurant pickups and drop-offs, etc) but opportunities in others. With public transport an unattractive prospect, people will need transport to places of work, shopping, and medical appointments.

Is your vehicle off the road or in need of repairs? If you own or lease your vehicle and it is currently unavailable our vehicle rental products can have you back out on the roads taking advantage of the reduced number of other drivers in no time. The reasons for other taxi drivers being absent from the roads at present could include:

  • Individuals could be self-isolating
  • Childcare or family responsibilities may prohibit usual work patterns
  • Drivers might only work at peak times when jobs are more plentiful
  • Some PCO customers may adopt a secondary income (fast food delivery for example) to supplement their income during lockdown

How will lockdown affect the types of work available?

There is no doubt there will also be a change to the type of work available to PCO private hire drivers. Government guidance and customer behaviour mean that this will be a period of transition from one work pattern to another. As a vaccine becomes more widely offered and the infection rate decreases you will see a steady increase in the types of work available. This will be thanks to pubs, gyms, restaurants, and the tourism industry resuming business as usual.

Further encouraging opportunities worth consideration include:

  • Previously lucrative jobs such as airport or train station pickups have been replaced with shorter, more frequent vital journeys.
  • PCO private hire drivers can provide vital transport for passengers to and from the hospital, doctors, and dentist appointments.
  • Tourism is expected to rise in 2021 according to UK tourism website visitbritain.org providing more jobs for PCO drivers working in popular destinations like London.

Improving safety and customer confidence during Coronavirus

New guidance has been made available on the GOV.UK website for PCO private hire drivers to increase safety during the pandemic. Following this guidance can keep you on the road and ready when customers need you. Remember, for your own safety do not attempt to transport anyone who:

  • Displays a fever, new cough or suffers from loss of smell or taste
  • Has had a positive coronavirus test in the last 10 days
  • Whose family members in their household are self-isolating

Preparing your PCO private hire vehicle

If you are a new or existing PCO private hire driver here are some suggestions for staying safe during the pandemic:

  • Ventilate your vehicle fully before beginning work. Open windows and doors for at least 5 minutes to lower the risk of aerosols contaminating the air inside the vehicle.
  • Sanitize all parts of the vehicle that may have come into contact with passengers. This includes but is not limited to exterior/interior door handles, seats, seat belt fixtures, floor mats, headrests, and payment devices.
  • Wash your hands for at least 20 seconds with antibacterial handwash or soap and hot water.

Safe conduct during the journey

FACE MASKS AND PPE

For up to date guidance on face masks and PPE during lockdown please consult the GOV.UK website. Your licensing authority or operator may ask you to wear a face-covering as part of their best business practice.

All passengers must wear facemasks during their journey unless they are exempt. Details on who is exempt from wearing PPE in public can be found here.

KEEP YOUR DISTANCE WHERE POSSIBLE

You should advise passengers that they need to sit as far away from you as they can to adhere to social distancing guidance. Where possible try and prevent passengers from using the front passenger seat.

CONTINUE TO PROVIDE SUPPORT

You can still offer premium quality PCO private hire service to your customers during lockdown. This means you can still help passengers with groceries or luggage, support disabled passengers to safely enter and exit the vehicle or with mobility equipment. Just make sure that once they reach their destination and have left the vehicle you wash your hands for 20 seconds with soap and hot water or hand sanitiser.

CONTACTLESS PAYMENT REDUCES THE RISK

Where possible consider using contactless payment methods to reduce the risk of infection. Contactless is a quicker, more hygienic, and secure form of payment for both parties. If you are not able to utilise this payment method, we recommend washing your hands for a minimum of 20 seconds with soap and hot water or hand sanitiser if you have recently handled money.

Further cleaning tips for PCO private hire drivers

Cleaning your vehicle regularly will also reduce the risk of infection. Whilst cleaning personal protective equipment should be worn. These include but are not limited to:

  • Disposable face mask
  • Disposable gloves
  • Protective/disposable apron

It is recommended to use a bleach-free household disinfectant to clean your vehicle. Remember:

  • Do not to use cleaning products that can potentially damage the interior/exterior of your vehicle.
  • Avoid products that contain bleach or hydrogen peroxide when applying to paintwork or upholstery.
  • All waste (including disposable PPE products) should be double-bagged in a bin liner and left sealed for 72 hours before disposal.

THE KEY AREAS TO CLEAN ARE:

  • All seats
  • All door handles
  • Front and back door
  • Boot latch and interior
  • Steering wheel and control stalks
  • Touch screens
  • Seat pockets
  • Car keys

Once finished, make sure to wash all clothing at 60°C and wash your hands to remove any infectious aerosols.

Financial help for PCO private hire drivers

In the unfortunate event that you are told to self-isolate by NHS Test and Trace, you could be entitled to a payment from your local council under the Test and Trace Support Payment scheme. Click the link to see all information on payments and how to apply.

Want more PCO private hire rental information?

At Rapid Vehicle Management, we offer all-inclusive PCO car rental products. We are here to help you drive away in a desirable PCO car so that you can maximise your earnings as a PCO private hire driver hassle-free.

OUR ONBOARDING PROCESS IS SIMPLE AND FAST:

  • Obtain a weekly price immediately
  • Reserve your car today

Click here now or call 01732 747 190 for more information on our range of PCO private hire cars today!

This article includes links to third party websites and apps which are included solely for information purposes, there is no implied endorsement by use of these resources. Clicking on links, visiting third party websites, or downloading apps may allow third parties to collect or share data about you which is out of our control. When you leave our website, we encourage you to read the privacy notice of every website you visit. We are not responsible for the availability, content, accuracy, completeness, or security of such resources. We will not be liable for direct or indirect damages arising out of or in connection with the use of websites or apps.

PCO driving in London is becoming increasingly popular, with over 100,000 PCO drivers having been licensed as of 2025.

When looking to become a PCO driver in London, it can be hard to navigate the internet to find exactly what you need to know to get started.

To help you begin, Rapid PCO have created this guide on how you can start the journey to getting your London PCO Licence.

Who can apply for a PCO licence in London?

Before you start the process of obtaining your PCO Licence in London, there is a set of requirements that you will need to meet. Below is a list of examples of what may be required (this is not an exhaustive list).

Basic Requirements

  • You must hold a valid driving licence (Full UK driving licence or one from an EU or EEA state) that’s at least three years old.
  • You must be at least 21 years old
  • Have the right to work in the UK
  • Register with HMRC to pay tax
  • Be of good character To establish this You will be required to undertake an ‘enhanced’ criminal records check) more information on how to apply can be found here.
  • No history of serious driving offences. For example excessive speeding or dangerous driving.

What is a PCO Licence?

The official name for a PCO (public carriage office) licence is Private Hire Driver Licence.

PCO stems from the old body responsible for black taxis and stands for Public Carriage Office. This was renamed by Transport for London (TfL) as the Taxi and Private Hire Unit.

When looking for a PCO Licence in London, you will have to go through the TfL application process.

Once you obtain your PCO Licence it will be valid for 3 years, which only covers you as a person and not the vehicle you drive (Your vehicle must also be licenced by TfL).

How to apply for a PCO licence in London?

  1. Medical Check

TfL requires you to be medically fit if you are to obtain your PCO Licence. To be deemed medically fit you must meet the DVLA Group 2 medical standards.

You will need to undergo a medical examination with someone who has access to your full medical records; so, for example, your doctor or another medical health professional will be required to conduct this.

Your medical check should be updated every 12 months.

  1. Complete your enhanced DBS check

To hold a PCO Licence, TfL states that you need to be of good character. As a result, you will be required to undertake an ‘enhanced’ criminal records check from the Disclosure and Barring Service (DBS).

Much like other jobs, this check is to see if you have a criminal record and, if so, if it poses a threat to the public’s safety.

DBS checks are only valid for three months: TfL offer the DBS update service to ensure that your DBS check is always up to date and allows employers to access this online.

The DBS update service costs £16 per year, and you can pay for it using a debit or credit card. By registering with this service, you will not have to pay the £52 online fee for or the £54 fee for a paper application, for every following background check you undergo.

  1. Get your right to work check

Applying for your PCO licence means you must confirm that you are allowed to work in the UK.

To prove this you will need to go through an online check completed by TfL on the Government website after you have submitted your PCO licence application.

In some cases, additional documentation may be required.

Introduced in July 2021, EU, EEA and Swiss nationals are now required to have a valid immigration status in the UK. EU, EEA and Swiss nationals are now not able to solely rely on a passport or ID card to prove their right to work.

You can find out more on the EU/EEA nationals guidance here.

  1. TfL speaking and listening test

For this part of your PCO Licence application, you will need to prove that you have a good standard of English, this is designed specifically to evaluate your ability to communicate effectively in a professional context.

The test will take around 15 minutes and is conducted inside the TfL premises, either at Baker Street or West Kensington via a video or telephone link with a company called PeopleCert.

Please see PeopleCerts’s website for more information about the test

  1. Safety, Equality and Regulatory Understanding (SERU)

This written test is to ensure that drivers are able to read and write English to the TfL’s required standard and can understand safety issues and passengers’ rights.

Road safety, protection of children or vulnerable adults, and UK equality law is also covered within the SERU test.

You can find information regarding the SERU test here.

  1. Topographical skills test

This part of your PCO licence application tests your understanding of London geography and route planning will be put into practice.

You will be expected to understand the basic map symbols and be able to use a map index correctly.

The topographical skills test will be conducted at TFL-approved test centres, such as:

  • Pier Walk, North Greenwich
  • West Kensington

The test is computer-based and lasts about 1 hour. Please note, you must bring a valid ID. All materials (e.g. London A-Z map) are provided.

The topographical skills test features a mix of multiple-choice questions and route planning exercises, some of which may reflect real-world conditions such as traffic disruptions or road closures.

The cost of this assessment is £36 for the first time and £16 for a re-sit.

How much does a PCO Licence cost?

The cost of your PCO licence application will be around £450-£700, depending on where you get your medical and language tests done.

This price is an estimate, as the cost can change depending on if you pay for courses to prepare for your exams or if you are required to retake any exams that you may not pass first time round.

Please find a breakdown of the potential cost of your PCO licence application below:

  • PCO Licence application fee (non-refundable) – £124
  • Grant of licence fee – £186
  • Medical Exam – Set up by your GP (Around £80)
  • DBS check – £52 (online) / £54 (paper)
  • Topographical assessment – £36/£16 each retake
  • SERU assessment – £36
  • Speaking and listening assessment – £36

The SERU assessment is designed to test reading and writing abilities, with a focus on a driver’s knowledge of safety, equality, and relevant regulations. In contrast, the Speaking and Listening component measures how well a driver can communicate verbally.

Estimated total cost range:

£450 – £700, depending on where you get your medical and language tests done.

How long will your PCO licence be valid?

Your PCO licence will be valid for 3 years. 4 months before your PCO licence expires, you should receive a PCO licence renewal pack through the post. As the PCO licence renewal process can take around 8 weeks, it is still a good idea to set a reminder to contact TfL.

Helpful Tips for Passing your PCO Licence Test

If you’re preparing for the PCO licence assessment for the first time, or renewing your licence here are some practical strategies to boost your chances of success:

  1. Start Studying Early

Effective preparation takes time, so it’s important to build a consistent study routine well in advance. Choose a time of day when you’re most alert—whether that’s in the morning or evening—and stick to it.

  1. Familiarise Yourself with the Exam Format

Understanding how the test is structured and the types of questions you’ll face can help reduce anxiety and improve your confidence on the day of the exam.

  1. Use Practice Resources

Make use of mock tests and sample questions. These tools can help you get used to the timing and format of the real test, while also highlighting areas where you may need more revision.

  1. Organise Your Study Time

Break your revision into smaller, focused sessions. Prioritise the most important topics and spread your study time evenly to avoid last-minute cramming or burnout.

Ready to apply for your PCO licence?

You can register your TfL account here. Provide your personal details as shown above and present an approved photo.

How Rapid PCO Can Help Drive Your Career Further

At Rapid PCO, we’re more than just a car hire company — We are a reliable partner to thousands of private hire drivers who entrust us with their PCO car rental needs.

Whether you’re just starting out or you are an experienced PCO driver, we offer a wide range of PCO-licensed vehicles tailored to your needs, including electric, hybrid, and executive models.

With fully comprehensive insurance, 24/7 roadside assistance, servicing and maintenance included, no credit checks, and collection within 24 hours we make it easy to get behind the wheel*.

Rent to Buy Scheme

Our Rent to Buy scheme gives you the opportunity to own your vehicle within 5 years whilst earning money with ride sharing apps such as Uber and Bolt.

You can secure a brand-new vehicle with just a £499 deposit with Rapid PCO*.

Ready to upgrade your PCO ride?
Explore our PCO car hire options or learn more about Rent to Buy today.

*Terms & Conditions apply.

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