Complaints Procedure

Your opinion and feedback is important to us. We pride ourselves on offering an excellent service to our customers. If you are dissatisfied with the service that we have provided to you, you have the right to complain.

We take complaints very seriously and aim to resolve any dispute quickly and amicably.

Should you wish to make a complaint, please do so in writing to The Managing Director, William Cook, at:

Rapid Vehicle Management Limited,
160 London Road,
Sevenoaks,
TN13 1BT

Following investigation, if you are still not satisfied with our handling of your complaint we will write to you confirming our final position and explain why we consider our handling of it, and our decision (and the result of any review), were reasonable. You are still within your rights to pursue the matter further via Civil Litigation.