Request to End Your Rental Agreement

If you wish to end your Rapid rental agreement, you can request this by completing the form below.

Your hire agreement has an initial minimum term of 5 weeks. After this you can end it by giving us at least one week’s notice.

If you are unsure whether you have reached the end of your minimum term, please contact us and a member of the team will be happy to help.

Before You Submit Your Request

Before submitting your request, please ensure that your minimum rental period has been completed.

Complete Your Request

Once you submit the form, our team will contact you to:

  • Confirm receipt of your request.
  • Confirm your notice period.
  • Arrange a convenient vehicle return appointment.
  • Explain the vehicle return process.
  • Answer any questions you may have.

Please Note:-  Submitting this form does not end your agreement straight away.  Your agreement ends after your notice period has been completed.  During this time, please continue to make your weekly payments, along with any other applicable charges that may become due.

Returning Your Vehicle

  • Vehicles must be returned by appointment during our opening hours
  • We will inspect the vehicle and check your account when its returned
  • Any unpaid rental payments, excess mileage, damage, fines or other charges will be confirmed before your agreement is closed
  • If charges apply, we will explain them clearly and apply them in line with your agreement terms and conditions.
  • Please ensure you have removed all your personal belongings

Your Deposit

  • Any deposits paid at the start of your rental agreement will be reviewed once your rental period has ended.
  • Deposits are normally held for 14 days to allow time for any outstanding Penalty Charge Notices to be identified.
  • As soon as any outstanding matters have been finalised, we’ll arrange for any remaining balance to be refunded to you. We appreciate your patience and will make sure this is handled as smoothly as possible.

Experiencing Financial Difficulty?

  • If you are struggling with payments, we encourage you to contact us before submitting your request.
  • Our team will talk through your situation and explain any options available.

Need Further Help?

If you have any questions about ending your agreement or require further assistance, please contact our Customer Services team on 01732747190 who will be happy to help.

Important Information

This page is a guide only to explain the key points.  Your signed hire agreement explains your full terms and conditions.  If anything on this page is different from your hire agreement, your hire agreement will apply.