Complaints Procedure
We are committed to providing a high standard of service. However, we understand that sometimes things may not go as expected. If you are unhappy with any part of the service you have received, please let us know so we can look into it and try to put things right.
We take all complaints seriously and will do our best to resolve your concerns as quickly, fairly, and smoothly as possible.
To help us review your complaint as quickly as possible, please include as much relevant information as you can, such as:
- Your personal details
- Your vehicle details
- What has gone wrong
- What you want us to do to put things right
You can contact us using any of the following methods:
Email – complaints@rapidvm.co.uk
Telephone – 0173 2747 190
Post – Rapid Vehicle Management Limited, Unit F1, Imperial Business Estate, West Mill,
Gravesend, Kent, DA11 0DL
Once we have investigated your complaint, we will contact you to discuss the outcome. We will also confirm our final decision and explanation in writing. If you remain unhappy, you still have the right to take the matter further through the appropriate legal channels.